Top read
2026 trend report: Travel agency operations
This report explores how travel agencies are adapting to rising operational complexity, changing customer expectations, and increasing pressure on sales and service performance.
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GeneralTravel agency operations: Why disconnected systems are slowing agency growth
Discover how disconnected systems create manual work, increase operational costs, and make it harder for travel agencies to scale, automate, and adopt AI.
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General
2026 trend report: Travel agency operations
Understand how travel agencies are adapting to rising operational complexity, changing customer expectations, and increasing pressure on sales and service performance.
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ERP/mid and back-office, CRMCustomer story: First Class Travel Group
First Class Travel Group gains visibility, efficiency, and room to grow with TravelOperations + Microsoft Dynamics 365.
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CRMTravel Agency Sales Performance: What actually drives results in the travel industry
Discover key data on the current state of travel agency sales.
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GeneralTravel agency operations: Benchmark data reveals the 5 biggest operational challenges
Data tells the real story of what’s holding back travel agencies worldwide.
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GeneralTravel agency operations: 5 priorities leaders should focus on in 2026
Five operational priorities shaping the next phase of travel agency performance
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CRMTravel agency retention strategy: What high-performing agencies do differently
Discover the data behind high customer retention
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GeneralWhy most travel agencies are not ready to succeed with AI
AI promises more than most travel agencies will be able to realize today.
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GeneralWhat is legacy software costing your travel agency? Find out in 3 minutes
Discover where legacy software is slowing operations, hurting profits, and limiting growth.
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ERP/mid and back-officeCustomer story: Wings Global Travel
Building global scalability with TravelOperations and Microsoft Dynamics 365
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GeneralWhat’s next for travel? Travel industry insights 2025
Discover the top travel industry trends for 2025 & 2026: From solo travel to smart tech and sustainability.
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ERP/mid and back-officeCustomer story: Webjet Group
Webjet Group achieves scalable efficiency and automation with TravelOperations + Microsoft Dynamics 365
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General7 documented strategies for travel agency growth
Key strategies that help travel agencies succeed in meeting customer demands, staying competitive, and adapting to market standards.
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CRMMicrosoft D365 + Copilot: AI-powered solution for your travel business
Learn how combining intelligent automation with deep industry insights helps teams work faster, make smarter decisions, and deliver exceptional traveler experiences.
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ERP/mid and back-officeGenAI in corporate finance: lessons from Microsoft
Learn how Microsoft uses generative AI to transform corporate finance and discover how those lessons are adaptable to the travel industry.
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ERP/mid and back-officeNavigating uncertainty: A financial leader’s guide to building resilience in the travel industry
Free PDF download
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CRMWhat is growth marketing? A guide for modern travel businesses
Learn how to attract, engage, and retain customers by using growth marketing tools and techniques.
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ERP/mid and back-officeWhy are reliable ERP functions the key to travel business success?
This article explains why travel businesses require reliable ERP systems with essential features to support business growth.
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ERP/mid and back-officeTop 7 proven strategies to become a smart travel CFO
Discover how travel CFOs can evolve from financial controllers to strategic business leaders.
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ERP/mid and back-officeHow to calculate the ROI of ERP?
Learn how to measure the return on investment on ERP systems (ROI) by comparing various costs against the financial and operational benefits gained.
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GeneralHow do corporate travel policies help reduce the carbon footprint?
Corporate travel policies help companies align with environmental goals while maintaining efficiency and responsibility.
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ERP/mid and back-officeHow does AI eliminate 7 common challenges in finance?
This article explores seven key finance challenges and how AI can help solve them.
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General10 travel statistics from Q1 2025 that travel agencies shouldn’t miss
Let’s look at the first part of 2025 and what it means for travel agencies looking ahead.
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GeneralThe impact of effective customer service on business growth
This article explores how investing in and delivering effective customer service significantly contributes to a company’s bottom line and long-term expansion.
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General
Join us at the TravelTech Show 2025
Discover the future of travel technology at the TravelTech Show in London on June 25-26
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CRMCustomer Loyalty in 2025
Why it matters more than ever & how to build it?
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ERP/mid and back-officeTop 10 benefits of a cloud-based ERP system
Learn why travel businesses worldwide opt for cloud-based solutions.
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ERP/mid and back-officeHow do cloud-based systems drive growth with real-time financial insights?
Make smarter business decisions with cloud-based systems.
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CRME-book: 9 ways to increase customer retention
A guide for travel businesses looking to work strategically with customer retention initiatives – including nine specific ideas you can implement today.
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ERP/mid and back-office15 common challenges that a travel CFO can overcome with an ERP system
Discover how a modern ERP system can help travel CFOs tackle 15 common challenges.
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GeneralThe ultimate IT project checklist for travel businesses
Streamline IT projects with a checklist to maximize value and drive growth in your travel agency.
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ERP/mid and back-officeThe cost-benefit analysis of moving your mid & back-office to the cloud
Dive into the pros and cons of moving your mid & back-office to the cloud.
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CRMWhy do you need a single customer view to convert leads into loyal travel customers?
Enabling customer loyalty with insights.
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ERP/mid and back-officeGuide: The little ERP handbook
A mini guide for travel agencies looking to benefit from a modern ERP/mid & back-office.
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ERP/mid and back-officeWhy are cloud mid & back-office solutions the safest choice for travel agencies?
Discover how a cloud-based system ensures compliance and data security.
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CRMCustomer story: Intertours
Relying on a dedicated travel CRM to increase efficiency and deliver better experiences.
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CRMFrequently asked questions about Travel CRM
Get 15 answers to questions you are likely to ask if you consider investing in a Travel CRM system.
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ERP/mid and back-officeFrequently asked questions about travel software – ERP
13 questions travel agencies and travel management companies frequently ask when they consider investing in a (new) ERP/mid & back-office system.
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GeneralBest IT advice we all know but find hard to follow.
Discover what travel businesses worldwide do to follow the advice and how a holistic platform makes all the difference.
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CRM27 reasons why your travel business needs a CRM system
Discover 27 compelling reasons why your travel business needs a CRM system.
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CRM3 ways to build a scalable travel business
Streamline your agency’s processes with a travel CRM and prepare for growth the smart way.
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GeneralJoin us at the Travel Tech Show in London!
Visit the largest dedicated exhibition for travel technology held alongside the Business Travel Show on June 19 and 20 in London.
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CRMThe power of omnichannel customer service in travel
Omni-channel customer service provides a seamless and integrated experience across various channels.
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Webinar: Understand the customer journey
Join the webinar on May 22 to learn how you deliver great customer experiences at every touchpoint from pre-consent to post-travel.
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ERP/mid and back-officeCustomer story: 62°N
Opting for cloud-based technology to get the speed, efficiency, and flexibility needed to remain competitive.
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GeneralGuide: 27 ways to benefit from Microsoft Copilot
A free guide to help answer the question, “How can we actually use and benefit from Microsoft Copilot?”
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CRMWhy should travel businesses not settle for a one-size-fits-all CRM solution?
Travel businesses worldwide face unique needs that standard technology cannot always meet.
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General9 ways to build lasting customer relationships
Get 9 specific ideas on what your travel agency can do to keep your customers returning.
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CRMGuide: How to boost your travel business with AI and Copilot
The marketing department’s guide to working smarter with Microsoft Copilot and ChatGPT.
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GeneralTravel industry forecasts 2024: Insights from an expert
From emerging trends to innovative strategies, this interview delivers essential insights to stay ahead in travel in 2024.
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GeneralTravelOperations partners with Riskline
TravelOperations partners with Riskline to enable travel agencies to deliver relevant and real-time safety updates to every traveler.
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ERP/mid and back-office, CRMWhat is the difference between an ERP system and a CRM system?
This article aims to decode the complexities of CRM and ERP
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General3 specific ideas to get value out of your data
All travel businesses can use insights from the great amount of data available to build a stronger business. Here are three specific ideas to get you started.
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ERP/mid and back-officePart 1: How do you compete in what is probably the most collegiate industry in the world?
Why travel agencies can’t keep relying on outdated single-use systems to attract and retain customers.
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ERP/mid and back-officeCustomer story: Norse Atlantic Airways
Building an airline for tomorrow using state-of-the-art travel technology from the get-go.
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GeneralWhat corporate travel buyers should ask their TMC?
The often overlooked question will make a world of difference to the customer experience.
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ERP/mid and back-officePart 2: How do you compete in what is probably the most collegiate industry in the world?
How travel agencies should embrace digital transformation to attract and retain customers.
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ERP/mid and back-office3 benefits of future-proofing your travel business
What you get when you leave legacy technology and turn to modern cloud-based travel systems.
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ERP/mid and back-office, CRMCustomer story: BIG Travel
Delivering great customer experiences with modern travel technology to provide the ultimate customer overview.
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ERP/mid and back-officeCustomer story: DCX Travel
Building a TMC for the future with cloud-based technology and the agility to meet changing demands.
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ERP/mid and back-office, CRMBenefits of using a 360° customer view in modern travel management
Work smarter and minimize manual busy-work with modern technology made to help you deliver excellent customer experiences.
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ERP/mid and back-office, CRMThree steps to implementing multi-channel travel technology
How travel agencies can meet the new multi-channel demand and build customer loyalty across platforms.
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ERP/mid and back-office, CRMWhy secure and ethical customer data sharing is critical for travel businesses?
Learn what it takes and how to overcome one of the biggest struggles in travel.
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ERP/mid and back-officeCustomer story: Rejsepartnerne
Future-proofing the largest travel alliance in Denmark with modern travel technology
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ERP/mid and back-officeCustomer story: Flight Centre
Supporting international growth with modern cloud-based travel technology
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ERP/mid and back-officeCustomer story: Dalhoff Travel
From stand-alone legacy systems to a fully integrated ERP/mid and back-office solution in 15 days.
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ERP/mid and back-officeCustomer story: Alpha Travel
Expanding beyond the borders of the Faroe Islands with state-of-the-art travel technology.
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ERP/mid and back-officeHow are safety and health data redefining customer loyalty in travel?
Travelers must be prepared for a new normal, and health precautions could be here to stay. What does that mean to travel agents?
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ERP/mid and back-office, CRMHow to meet CSR goals with automated carbon reporting in the travel industry?
The shift is apparent: travelers consider the environmental impact of their travels, and the sector needs to adapt.