The connected business
platform for travel agencies
TravelOperations connects CRM, ERP, mid-office, back-office,
and finance on one single Microsoft Dynamics 365 platform. Designed for travel.
The impact of connected data
Give every team a clearer view of the business
Sales, service, operations, finance, IT, and leadership each see your travel business from a different perspective. TravelOperations connects their data and workflows, helping teams work more efficiently while creating a shared view across the business.
Sales and marketing
Work from shared customer data to manage opportunities, improve follow-up, and create more relevant communications.
Travel agents and customer service
Access customer and traveler information in one place to reduce handovers and provide more informed service.
Operations
Connect mid-office processes, automate repetitive work, and create more consistent workflows across bookings and operations.
Finance
Bring operational and financial data closer together to streamline invoicing, reconciliation, settlement, and reporting.
Management
See customer, commercial, operational, and financial performance from a more consistent data foundation.
IT and technology
Reduce system complexity and connect business-critical travel applications through a scalable Microsoft Dynamics 365 platform.
Customer story
How First Class Travel Group connected sales, operations, and finance
As its business and portfolio of brands grew, First Class Travel Group needed a more flexible platform that could connect teams, improve visibility, and support its future direction.
By bringing TravelOperations CRM and ERP/mid and back-office together on Microsoft Dynamics 365, the agency created one shared platform across the customer journey. Sales, operations, finance, and management now work with clearer information and greater continuity across teams.
Beyond standard business software
Built around travel. Designed to evolve
TravelOperations brings travel industry expertise directly into Microsoft Dynamics 365.
Travel-specific at the core
Manage customer, booking, operational, and financial processes that standard business systems are not designed to handle.
Built on Microsoft Dynamics 365
Work from a scalable cloud platform connected to Microsoft 365, Power Platform, Power BI, Copilot, and AI capabilities.
Designed to connect
Integrate with the travel and business systems your agency relies on, without adding another isolated application.
Ready for what comes next
Automate more work, add new capabilities, and adapt the platform as your organization, technology, and priorities change.
Choose your starting point
Start with the capabilities your travel business needs today
Begin with Travel CRM or ERP/mid and back-office – or implement both together. Each solution delivers value independently and is built on the same Microsoft Dynamics 365 foundation, giving you a flexible starting point without limiting what comes next.
Better together
You can choose just one system, but connecting CRM and ERP/mid and back-office creates a continuous flow of data from customer interaction to financial follow-up. It reduces manual handovers, improves visibility across the business, and provides a stronger foundation for automation and AI-driven decision-making.
ERP/mid & back-office
Bring booking, operational, and financial processes into one travel-specific system. Automate manual work, improve reporting and control, and give finance and operations a more reliable view of the business.
Travel CRM
Connect sales, marketing, travel consultants, and customer service around shared customer and traveler data. Improve follow-up, collaboration, and visibility across the full customer journey.
ERP + Travel CRM, connected
Bring Travel CRM and ERP/mid and back-office together on one platform. Connect customer, operational, and financial data across departments to reduce manual handovers, improve visibility, and create a stronger foundation for automation and AI.
From decision to adoption
Change business-critical systems with confidence
Implementing a new business platform affects data, processes, integrations, and people across your agency. TravelOperations works with your teams to design the right solution, manage the transition, and help every department adopt new ways of working.
Designed around your business
Together, we align the platform with your priorities, processes, systems, and stakeholder requirements before implementation begins.
Data and integrations managed with care
Together, we plan migration, connect business-critical systems, test key workflows, and validate the setup before go-live.
Every team prepared
We support users through role-specific training, clear processes, and practical guidance for their day-to-day work.
Support beyond go-live
Continue developing workflows, introducing new capabilities, and adapting the platform as your business evolves, backed by an ongoing support plan.
Proven implementation model
Together, we follow a structured implementation model with clear stages, responsibilities, and checkpoints, giving your teams visibility and control from discovery through go-live.
Technology built for scale
Connected to the systems that power travel
TravelOperations works closely with Microsoft and leading providers across the travel technology ecosystem. With close to half a billion journeys processed using TravelOperations’ technology, the platform has proven capable of supporting complex, business-critical travel operations at global scale.
Start a conversation
Ready for a more connected travel business?
Whether you are looking to reduce manual work, strengthen financial control, connect customer data, or replace outdated systems, we will help you identify the right starting point for your business.
Share a little about your priorities, and a TravelOperations specialist will be in touch.
Frequently asked questions about TravelOperations
Find clear answers about the TravelOperations platform, our solutions, integrations, and implementation approach.
What is TravelOperations?
TravelOperations is a connected business platform built for travel agencies on Microsoft Dynamics 365. It brings CRM, ERP, mid-office, back-office, finance, reporting, automation, and AI capabilities together within one technology foundation.
Travel agencies can use individual solutions or connect customer-facing, operational, and financial processes across the full business.
Who is TravelOperations designed for?
TravelOperations is designed for growing, medium-sized, enterprise, and global travel agencies that need more connected systems and processes.
The platform is particularly relevant for agencies that have outgrown manual workflows, spreadsheets, outdated technology, or separate systems across customer management, operations, and finance.
Can Travel CRM and ERP/mid and back-office be implemented separately?
Yes. Travel CRM and ERP/mid and back-office can each be implemented as independent solutions.
Because both are built on Microsoft Dynamics 365, agencies can start with the capabilities they need today and expand later. They can also be implemented together to create a continuous flow of customer, booking, operational, and financial data across the business.
What is the difference between ERP, mid-office, and back-office?
In travel, mid-office generally covers the operational processes between booking and accounting, such as booking data, quality control, workflows, fare information, and document handling.
Back-office generally covers financial processes such as invoicing, payments, reconciliation, accounting, settlement, and reporting.
An ERP system is the broader business platform that connects and manages financial and operational processes through shared data and workflows. TravelOperations combines Microsoft ERP capabilities with travel-specific mid and back-office functionality.
How is TravelOperations different from standard CRM or ERP software?
Standard business software is rarely designed around the full operating model of a travel agency.
TravelOperations adds travel-specific data, processes, workflows, and integrations to Microsoft Dynamics 365. This includes customer and traveler information, booking and itinerary data, travel policies, operational workflows, financial processes, reporting, and connections to the wider travel technology ecosystem.
The result is a platform built around how travel agencies operate, rather than a general system that must be adapted from the ground up.
What does it mean that TravelOperations is built on Microsoft Dynamics 365?
Microsoft Dynamics 365 provides the cloud technology foundation for the TravelOperations platform.
This gives agencies access to Microsoft’s wider ecosystem, including Microsoft 365, Power Platform, Power BI, workflow automation, Copilot, and AI capabilities. TravelOperations adds the travel-specific processes, functionality, integrations, and industry expertise needed to support a travel agency.
Can TravelOperations integrate with our existing travel systems?
Yes. TravelOperations is designed to connect with the wider technology landscape used by travel agencies.
Depending on the solution and implementation scope, this can include GDS platforms, booking systems, online booking tools, payment providers, reporting applications, Microsoft services, and other business-critical systems.
Integrations are assessed during solution design to determine which data and workflows need to move between systems.
How does implementation with TravelOperations work?
TravelOperations uses a structured implementation model covering business alignment, solution design, data migration, integrations, testing, training, adoption, and go-live.
The process begins by aligning the platform with your business priorities, existing systems, processes, and stakeholder requirements. TravelOperations then works with your teams to configure and test the solution, prepare users, and support the transition.
Ongoing support helps the platform continue to develop as your business and priorities evolve. The research identifies a clear implementation overview, dedicated support, and training as major requirements for prospective customers.
How does a connected platform support automation and AI?
Automation and AI depend on consistent, accessible business data.
By connecting CRM, ERP, mid-office, back-office, and finance, TravelOperations creates a stronger foundation for automating workflows, identifying exceptions, improving reporting, and supporting better decisions.
The platform can use Microsoft Copilot and AI capabilities across finance, sales, and operations, alongside TravelOperations agents for processes such as reconciliation, accounts receivable, exception handling, anomaly detection, summaries, and data enrichment.
Travel Insights
Inspiration for modern travel businesses
Explore customer stories, research, and practical guidance on connecting systems, improving operations, and making better use of business data.
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AI in travel: From manual reconciliation to intelligent exception management
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Webinar: AI agents in action (on-demand)
Watch this practical webinar to see two functioning AI agents built for your travel agency’s finance team.
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Travel agency operations: Why disconnected systems are slowing agency growth
Discover how disconnected systems create manual work, increase operational costs, and make it harder for travel agencies to scale, automate, and adopt AI.