TravelOperations welcomes Microsoft/Amadeus tie-up

Microsoft and Amadeus have recently announced a strategic partnership. As part of the deal, Amadeus will move its technical platform to Microsoft’s public cloud. More broadly, the two software giants plan to collaborate on joint product development and innovations for the travel industry.

We see this as an exciting development that will bring significant benefits to both travel agents and their customers. The fact that Microsoft is investing in the travel sector is a huge vote of confidence in the future of our industry. That’s welcome news after the devastating effects of the last year.

How will Amadeus and Microsoft work together?

The two companies will be partnering to create innovation in three key areas:

1. Hyper-personalized travel services

2. Relevant and sophisticated end-user experiences

3. Agile, resilient operations through leveraging Microsoft Azure Cloud technology.

“Travel Operations would like to congratulate Microsoft and Amadeus on this new partnership. We believe it is a strong validation of the work we have already been doing for several years. We have been delivering Microsoft Dynamics 365 based CRM and profile management combined with mid-and back-office solutions to travel agencies around the world that use Amadeus as one of their reservation systems.

We see this new alliance between two of our biggest partners – based on the products and technology we are already using – as a great opportunity for us to serve our travel agent customers even better.”

Better future

The future of the travel industry is dependent on creating safe, personalized travel experiences for customers. Travel agents are at the heart of that process, but they’ll need agile and integrated technology to make it happen. For example, integration between travel companies and health authorities is now critical to creating Covid-secure and seamless business and leisure travel journeys.

It can only be good news that Amadeus and Microsoft will be working together to explore new cloud-based technology for the travel sector. It will help us to continue to develop solutions that enable travel agents to deliver tailored customer services in ways that are scalable, secure, and profitable. This level of investment and innovation is a sure sign that Microsoft believes the travel industry has a strong future.

We share that belief. We also welcome this new partnership and will continue to ensure that all TravelOperations solutions plug right into and are fully integrated with the Microsoft technology stack and GDS platforms. It’s the future of the travel industry.

Find out more and schedule a demo

If you are a travel agency (TMC, OTA, Leisure, or hybrid) using Amadeus for some or all of your bookings and you want to join this new global innovation wave in the travel industry, then you are welcome to reach out and contact us for a quick intro and demo of a product which, apparently, is ahead of its time. We have already integrated Microsoft Dynamics and Amadeus into our solutions and would like to invite you to join our family of happy customers.


We are Travel Industry experts that have developed a solution based on Microsoft Dynamics 365, with added travel-specific functionality to support travel agents in their daily tasks and empower their entire team.

© 2020 Travel Operations A/S.

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