DCX Travel

The challenge

The travel industry is dominated by traditional business models. Processes are mostly manual or semi-automated, and data is stored in various systems that do not work together making it very difficult to react promptly to new opportunities and to utilize data and insights in general.

To Lisa, having all data in one system and being able to deliver the best possible customer experience was essential. She wanted to break with the traditional travel “way” and had a visionary approach to how DCX Travel should be run with a tech-first approach.

“We started DCX Travel to build a modern travel management company – a company that does not rely on older tech-stacks and models. Our customers want omnichannel experiences, a high-tech approach, and a hassle free experience. As we see it there is only one way to provide that: With one end-2-end platform in the cloud,” says Lisa Simpkins, founder and Managing Director of DCX Travel

Finding the right partner with an end-2-end solution built on a true cloud platform was the first challenge.

We were looking for a 100% cloud–based solution built on Microsoft technology enabling us to add on solutions and features as we grow. We demoed all the mid and back-office solutions out there, but before TravelOperations not one came close to what we were looking for. The first issue was that most had not migrated to the cloud and were based on very old technology. So, when I was introduced to TravelOperations I was honestly blown away. It had everything we dreamt of and more.

Lisa Simpkins, DCX Travel

The solution

With the right partner in place, Lisa was ready to build the travel company of her dreams. A visionary and customer-centric TMC fueled by a true tech-first approach that will enable DCX Travel to lift the travel experience.

“Building a sustainable business requires digitalization and automated processes. We need to work smarter and TravelOperations deliver all the key components we need ranging from CRM & profile management to end-2-end travel ERP/back-office solution. In that way, TravelOperations help us deliver the omnichannel and hazzle free experience our customers are looking for,” Lisa said.

To Lisa, TravelOperations’ open-source integrations with e.g. telephone systems, booking sources, agnostic GDS/NDC enabled, ARC, and vendor and bank reconciliations make a world of difference:

With every vital business function in Microsoft’s eco-system the cost savings is thousands and thousands of dollars a month. To a small business this is huge! And I must add that it works brilliantly. Having all functions within one ecosystem is amazing – it just works.

Lisa Simpkins, DCX Travel

Next step

The journey does not stop here for DCX Travel. The next step is to deploy TravelOperations CRM and traveler profile management tool that truly ties the knot and provides an end-2-end system with one point of access and all data gathered on Microsoft’s trusted cloud platform.

With TravelOperations CRM, DCX Travel’s agents will have access to all the data they can dream of in their preferred application. The platform is naturally connected with Microsoft’s call center technology displaying all the data required when a travel agent receives a phone call.

“Building our business on Microsoft gives me a sense of security that we can scale as needed and that we will never fall behind with systems that become outdated. As we grow, we can grow within Microsoft and TravelOperations. It truly fits our vision and business concept,” Lisa concludes.