Dalhoff Travel

The challenge

Dalhoff Travel runs a 24/7 customer service based on a deep understanding of every individual customer’s needs and preferences. No detail is overlooked. Everything from a customer’s travel club membership benefits to their favorite restaurant forms part of their personalized, seamless service.

That level of service builds incredibly strong customer loyalty. However, such complex travel planning also involves collecting, storing, and retrieving significant amounts of customer information. All of these were stored within multiple non-integrated legacy systems resulting in a highly manual, time-consuming, and inefficient process.

In an increasingly uncertain world, Dalhoff Travel needed an integrated mid and back-office solution with the ability to accommodate future products and complexity but very importantly with the flexibility to instantly up or downscale according to business demands.

I prefer that we spend time getting to know and support our customers rather than spending time hand carrying data from one system to another

Tina Dalhoff, Dalhoff Travel

The solution

To free everyone from repetitive, manual inputting and reporting tasks, Dalhoff Travel decided to implement TravelOperations ERP/mid and back-office solution.

By choosing an integrated mid and back-office solution, Dalhoff Travel has automated all their travel orders, and BSP and bank reconciliations. With fully integrated GDS and NDC systems, they now retrieve customer travel data automatically in an easy-to-use format. In short, TravelOperations has enabled them to deliver more effectively on their customer promise ‘to be your personal travel agent’.

“Implementing TravelOperations Business will future-proof my travel agency. Automating the operational tasks gives us the time and flexibility to build human connections with our customers and make their travel experiences exceptional.

Tina Dalhoff, Dalhoff Travel

Getting started

Tina Dalhoff was always confident that the shift to a modern Cloud-based system would shorten the time from offer to invoice. She also recognized that automation would reduce the risk of human error and free up the entire team to spend more time on what they do best: serving customers.

Nevertheless, she was initially concerned about the process of implementing a new system and the risk of escalating budgets and business disruption if the project exceeded scope.

TravelOperations was able to reassure Dalhoff Travel with a best-practice implementation method that ensures implementation of The ERP/mid and back-office solution for small and medium businesses in only 15 days.

TravelOperations delivered on every promise. The system was implemented within one month from beginning to go-live. 15 days was all it took and they delivered for a fixed price – there really were no surprises!

Tina Dalhoff, Dalhoff Travel

The Impact

COVID-19 has dramatically altered life as we know it but Tina Dalhoff is confident that the longer-term prospects are positive for Dalhoff Travel. They will continue to provide expert advice and support to customers -making travel easier and more enjoyable. If anything, the human connection is now more critical than ever to help customers return to travel with confidence. With modern technology to support them, they now have the time to do just that.

Dalhoff Travel’s greatest asset will always be its people. But innovative technology will ensure they make the most of the opportunities ahead. By automating repetitive travel agency tasks, Dalhoff Travel is ideally positioned to deliver personal customer service and share its travel knowledge and expertise.