Webinar: Understand the customer journey
Join the webinar on May 22 to learn how you deliver great customer experiences at every touchpoint from pre-consent to post-travel.
The webinar is developed for your travel business’s sales and marketing departments. It will provide a look into how the best in the industry use CRM systems to not only store data, but to excite their customers time and time again.
We will explore key touchpoints and related activities at all stages of the customer journey. You will learn how a CRM system supports the journey and how the right data can help you deliver above and beyond expectations from marketing and sales to travel agents and customer success.
In short, this is what you will learn on the webinar
- How to create the right content for the right stages of the customer journey.
- How a CRM system connects the dots
- How to use CRM and customer data to increase customer retention.
When: May 22, 2024 – 9.00-9.45 CET
Where: Online (You will receive a personal link to the webinar upon sign-up).
Please note: If the time of the live event is not ideal, you can sign up for the webinar and watch the recording on demand.
Secure your seat (online)
Looking for more inspiration?
See our latest insight
-
The power of omnichannel customer service in travel
Omni-channel customer service provides a seamless and integrated experience across various channels.
-
Webinar: Understand the customer journey
Join the webinar on May 22 to learn how you deliver great customer experiences at every touchpoint from pre-consent to post-travel.
-
62°N
Opting for cloud-based technology to get the speed, efficiency, and flexibility needed to remain competitive.