Gather all customer data on one platform and deliver tailored messages every time you communicate with your customers.
Manage your pipeline effectively
Spend time on the right opportunities with structured pipeline management, automated lead scoring, and performance tracking.
Minimize your workload
Increase efficiency and employee satisfaction by replacing time-consuming and complex manual tasks with automated processes.
A CRM system designed for travel to bridge sales, marketing, and customer service
With one solution to connect every step of the customer journey, you will never again have to look in multiple systems for insights. All customer data from personal information to booking data, communications history, past change requests, preferences, loyalty programs, company plans, traveler profiles and more are stored on your TravelOperations platform.
While a CRM system is often considered a tool for sales, TravelOperations CRM is much more than that. With an optional marketing module, your marketing team will have access to the full suite, including marketing automation, to set up communication flows based on customer data directly within the system.
Even your customer service team will benefit from the system, enjoying a full 360 degree view of every single customer.
With TravelOperations we got all the CRM functionality needed, from contact overview to pipeline management – to simple customer onboarding, easy reporting, and detailed segmentation.
Marc Will, Intertours Reisen & Events
One platform. Endless benefits
Having all customer data gathered on one platform, is what sales and marketing departments worldwide dream of. Here’s why …
Capture all lead data from your website, LinkedIn, and other social channels directly in your CRM system and work structured with lead nurturing.
2. Control the conversation
No more one-size-fits-all. Create automated communication flows with email and texts tailored to even the most narrow audience – and track what each recipient engage with.
3. Follow your progress
Stop guessing and rely on facts. With thorough data insights you’ll know exactly what emails perform, what needs your attention, and when you convert leads to opportunities your sales department can work with.
4. Increase customer retention
Create email flows to stay connected with your customers after their travels. You can have one flow for families who love Asia, one for adventurers, one for group travelers etc. Stay in touch and inspire your customers to come back.
5. Get more done
Minimize time spent searching for data and automate processes and workflows to give yourself more time to work on new ideas, creative campaigns, and all the other things you’re saving for a rainy day.
Top 5 benefits for the sales team
1. Answer all requests with confidence
With a fully detailed customer history, all emails and phone calls are logged in the CRM, enabling you to see both your own and your colleagues’ communications with every customer.
2. Let a smart assistant help you
Ensure you never forget to follow up on a phone call or an email sent to an opportunity. With task administration you can automate processes to keep track of your to-do list
3. Manage the pipeline intelligently
Simplify your sales process with automated tasks, a structured playbook, and lead scoring.
4. Generate accurate reports
Use real-time insights to prioritize your resources and generate accurate reports based on reliable data.
5. Know what to expect
Forecast with ease. Use historical data in the CRM to make accurate estimates and predict future trends.
Get an unfair advantage with Microsoft Copilot
TravelOperations is powered by Microsoft Dynamics 365. That means you get access to Microsoft Copilot – one of the worlds leading AI tools.
Copilot can help eliminate time-consuming manual tasks and enable sales to work smarter before, during, and after sales meetings via seamless collaboration in Microsoft Teams and Outlook, auto-generated meeting summaries, and intelligent action lists.
With Copilot, your marketing team gets a helping hand for segmentation, drafting emails and much more!
Go all in or start small. The choice is yours
With TravelOperations CRM you can choose to start small with just the Core CRM and add features, functionalities, and integrations once your travel agency is ready for more, or you can opt for the full solution from day one.
Regardless of your decision, our team of experts will work with your stakeholders to ensure your Travel CRM is implemented smoothly into your business with minimal downtime. We use a tried and tested implementation model designed to make the transition as easy as possible.
All TravelOperations customers get a dedicated customer success team to help you transition from your old platform. The team will ensure that you get the training you need and will be there to support you in the future.
Would you like to learn more?
Get in touch and let’s talk about how your travel business can benefit from a modern Travel CRM.
Take a deeper dive
Discover customer references, articles, and whitepapers – all made to help you succeed.
A guide for travel businesses looking to work strategically with customer retention initiatives – including nine specific ideas you can implement today.
