Work smarter with access to all the insights you need with a travel-specific CRM solution supported by the power of Microsoft Dynamics 365.
CONTROL IT COSTS
With one platform in the cloud you can scale your business as you grow. You can adjust cost according to your needs and minimize IT friction.
DELIVER BETTER EXPERIENCES
Every employee have access to all customer data and the insights you need to deliver a personal and highly valued customer experience at every touch point.
OWN YOUR TRAVELER PROFILES
Your customer and traveler profiles will no longer belong to the booking platform but is stored and maintained within your own CRM system.
Empower Sales & Marketing With Insights
With a cloud based travel CRM you have access to all your data in one place. With genuine insights you are set to create long-lasting customer relationships and deliver a detailed personal experience every single time.
Automate Your Sales Process
✓ Having all data in one system will be the end of Excel madness. It will be the end of wasting time searching for the latest version of a document.
✓ Intuitively build roadmaps to stay on top of everything going on in your sales agenda.
✓ Integration with Microsoft Teams supports easy multichannel communication with your customers, including phone calls and email templates within the CRM platform.
Boost consultant and sales productivity
✓ Minimize your routine tasks and save precious time by automatically creating new records such as contacts, meetings, and tasks.
✓ Stay productive on the go with sales workspace tailored to your mobile and optimized for consultants’ daily tasks.
Build Long Lasting Customer Relationships
✓ With insights you can create tailored communications delivered at just the right time to create amazing customer experiences. That means happy customers that keeps returning.
✓ Marketing, sales, service and consultants will always have access to real-time updates on every single customer’s history and preferences.
✓ Find opportunities and risks associated with your customers through an AI-based relationship health score, and proactively address those challenges.
What Our Customers Are Saying
“Being able to easily create and share impactful and self-explanatory data reports for both internal and external use will naturally help improve corporate communication, resource management, data-driven decision making, but also customer response and insight.”
“What we essentially want is to create the best possible relationship with our customers. We want our customers to feel important, to have the feeling that we know them and understand what they find important while travelling. Now, with the right technology – with Microsoft and TravelOperations – that is just what we can do.”
“I think Dynamics has really given us the additional time to look after our customers. I think it has enhanced our ability to spend a little bit more time with each customer, guaranteeing a better customer experience.”
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We are Travel Industry experts that have developed a solution based on Microsoft Dynamics 365, with added travel-specific functionality to support travel agents in their daily tasks and empower their entire team.
© 2022 Travel Operations A/S.