Customer story: Webjet Group

The challenge

Webjet had outgrown its legacy ERP system. As the business evolved and expanded its global reach, it became clear that the existing solution could no longer scale to meet increasing demands. Manual processes, disconnected systems, and a lack of automation were slowing operations.

Webjet sought a cloud-based ERP platform that would enable:

• Greater automation and efficiency
• Flexibility to adapt quickly to a changing travel environment
• Scalability to support ongoing growth
• Compliance with evolving regulatory and security standards

Upgrading our ERP was a strategic step to support continued innovation and set the business up for future growth

Layton Shannos, Group CFO

The solution

Following a comprehensive evaluation of ERP providers, Webjet selected TravelOperations – powered by Microsoft Dynamics 365.

“We were looking for a solution that could support the unique aspects of our existing processes, while also offering the flexibility to adapt as the business evolves. TravelOperations stood out for its ability to balance both — accommodating current operational needs and enabling future scalability through configurable features rather than custom development.” – Layton Shannos, Group CFO

Key factors in the decision included:

• Strong alignment with existing workflows
• Flexible and configurable platform without heavy custom development
• API capabilities for seamless integration
• Unified cloud platform that supports all business units

What set TravelOperations apart was their clear understanding of our business and their thorough knowledge of travel. They were truly committed and were the ideal partner to support Webjet’s digital transformation long-term.

Layton Shannos, Group CFO

The impact

The ERP implementation took nine months from start to go-live, during which Webjet worked closely with TravelOperations to align the platform with operational needs and ensure a smooth transition.

With TravelOperations + D365 in place, Webjet has transformed its finance and operational backbone.

• All business units now operate on a single platform, improving alignment and visibility
• Manual data entry has been eliminated, freeing teams to focus on value-added work
• Month-end processes have been streamlined, resulting in significant time savings
• Reconciliation workflows have been automated, including credit card customer reconciliation—saving time every week
• The system easily scales, enabling the business to manage growing volumes without increased overhead
• Real-time financial reporting has improved decision-making across teams

Since implementing TravelOperations with D365, we’ve eliminated manual processes by integrating mid and back-office systems, aligning financials across all business units on a single platform. Previously, teams spent considerable time on manual data entry and consolidating information, which was prone to delays and errors. Now, with all business units operating on the same platform, end-of-month processes are much simpler. Real-time financial reporting allows teams to shift their focus from manual tasks to more value-added activities.

Layton Shannos, Group CFO

Lessons learned

“My best advice is to conduct a thorough analysis of your workflows and processes before beginning your ERP evaluation.” – Layton Shannos, Group CFO

Additional advice from Layton Shannos includes: 

• Be clear about your desired outcomes
• Ensure you have the right resources aligned with your project timelines.
• Most importantly, plan for the unexpected to navigate challenges smoothly along the way.

We might add that with the right strategy and partner, the results can be transformational!

Are you feeling inspired and looking for efficiency and automation like Webjet?