62°N

The challenge

With a rich history of more than 60 years, 62°N has experienced the immense changes that the travel industry has experienced over the years. Feeling the obstacles inherent in legacy systems, including manual, time-consuming order processing and limited functionality, the experienced travel agency knew it was time for a system upgrade to maintain its position as one of Faroe Island’s leading travel agencies. The challenge was quite clear; 62^oN needed a travel platform that could help them work smarter and faster rather than a system that was holding them back.

Over a period of 6 years, we had been through quite a few systems. We tried standard systems and custom-made systems and even tried to make our own system that would fit our exact needs. But none of the systems we have tried gave us the efficiency and speed we needed.

Leivur Samuelson, 62°N

The solution

Considering the pace of the travel industry, 62°N recognized that they needed a modern platform that would help simplify processes and free up time from the get-go. They ultimately decided that the priority was to find a future-proof and modern solution that would cover both travel management and finance management.

“From a sales point of view, we needed a system that could save us time. The old system was too slow, and it took a very long time just to create a sales order. So, our goal was to minimize time spent on administration – we needed a system that could help us become more efficient, automate processes, and eliminate data duplicated in several systems,” said Olav Færø, 62^oN.

62^oN opted for TravelOperations mid and back-office platform powered by Microsoft Dynamics Business Central. With a full financial solution, automated processes, and standard Microsoft functionality it was everything 62^oN was looking for. “A solution based on Microsoft just made us feel safe in the choice – it’s a quality stamp that ensures the data security we need but also brings peace of mind that we have a high-quality system that will not become outdated any time soon, “ Leivur Samuelson noted.

The impact

With TravelOperations’ mid and back-office, 62^oN now has a system that provides the speed and efficiency they were missing. They save time on repetitive tasks with automated processes, and standard templates have notably enhanced efficiency, making it very simple to create sales orders and handle the invoicing process. As a bonus, 62^oN also got the flexibility they had been missing.

It’s a huge benefit that TravelOperations is a cloud-based solution. We always have access and can help clients on the spot regardless of when we meet them. The Faroe Islands is a small community, so we meet customers at social events, and to be able to go into the system from the mobile to answer questions right then and there, is truly amazing.

Leivur Samuelson, 62^oN

Going into the project, 62^oN was keen to find a user-friendly solution that would ensure that new employees could easily adapt and contribute to the operations seamlessly. With TravelOperations mid and back-office, that is exactly what they got. All 19 users quickly grasped the logic behind the system, making the learning curve smoother and faster compared to what 62^oN had previously tried.

62^oN needed a system that could be implemented quickly. The timeframe from initiation to go-live was only 3 months, and 62^oN went live timely and, most importantly, according to business success criteria.

We were looking for speed, efficiency, and flexibility in a user-friendly system. I can honestly say that’s what we have with TravelOperations. I would not hesitate to recommend the platform and give it a 10 out of 10 rating.

Leivur Samuelson, 62^oN