E-book: 9 ways to increase customer retention

A study by Harvard Business Review found that increasing customer retention rates by just 5% can increase profits by 25% to 95%.

That should answer the question: “Why is customer retention important?”, and explain why you need to read this e-book.

The e-book focuses solely on ways travel agencies (both TMC, OTA, and leisure agencies) can work strategically with customer retention initiatives.

We aim to provide 9 very specific ideas that you can implement in your travel business today. But we also wish to help you understand what it takes to succeed with customer retention – today and in the future.

Download the guide and take the first step towards better customer experiences and increased customer retention!