Head of Customer Success Team

Are you our new Head of Customer Success? Are you passionate about customers and want to influence and be responsible for international customers? Are you ambitious and want to take the lead in an exciting growth journey? Do you want to work in an international team across Denmark, Sweden, India, the US, and Australia? 

Your Responsibilities

As Head of Customer Success in TravelOperations, you will be responsible for ensuring the success of TravelOperations and its existing customers. You will play an important role in our daily interaction with customers, the Customer Success Team, and the rest of our organization. You will be leading and motivating a team of talented and dedicated employees across the globe.

Your Responsibilities will include

  • Leading, scaling, and managing a team of Customer Success Managers and Business Consultants in Australia, Denmark, Sweden, and the US
  • Conduct regular In Process Reviews with customer success managers and the product/engineering team and a monthly review with senior management;
  • Lead Customer Success KPIs to analyze all aspects of customer success
  • Establish a communication plan and a regular business rhythm for client communication
  • Provide thought leadership and executive escalation with clients to promote key client relationships and growth initiatives
  • Attract, retain and develop employees in the Customer Success Team
  • Fully understand the client’s business, including economic factors, business focus, and specific client needs
  • Other duties and projects as assigned
  • Liaise with Product and Engineering on identification/tracking of customer requirements
  • Develop trusted advisor relationships with customer stakeholders and executive sponsors
  • Developing and improving the way we are working – we always strive to become better!

We expect you to have a minimum of five years of experience in customer success, preferably with Microsoft Dynamics 365 knowledge. Different profiles may be relevant, and we prioritize the right person-organization fit highly, but our ideal candidate has the following traits and professional qualifications:

  • Ideally combined background of post-sale and sales experience
  • You understand business metrics and how important it is to keep every customer satisfied and growing
  • Excellent communication skills can influence and motivate both customers, employees, and internal stakeholders
  • High emotional intelligence, including curiosity, empathy, self-awareness, and integrity;
  • Ability to interact with enterprise customer teams at various levels of technical and non-technical depth
  • Experience establishing metrics and reporting on success metrics
  • Minimum five years’ customer support or account management experience, preferably in the IT or Travel industry;
  • Experience in an international environment
  • Strong coordination, management, and problem-solving skills
  • Proactive in reporting risks and/or issues and status
  • Flexibility in working hours – we run projects all across the world, which also means different time zones to meet with both customers and colleagues

What we offer  

  • Competitive salary
  • Annual bonus
  • Great maternity and paternity benefits
  • A unique opportunity to work in a growing company with an international mindset and the aim to be customer-centric in everything we do
  • A start-up culture where things move fast – and opportunities move faster
  • An opportunity to work with the newest technology from Microsoft.
  • A unique chance to work with experienced Microsoft Dynamics professionals and Travel Industry experts striving to make customers successful.
  • A flexible job that allows you to work from where it makes sense.
  • A chance to contribute to and influence a rapidly growing company that values and recognizes its employees
  • A dynamic environment in a busy workplace – where we also have a great and joyful atmosphere.

Your place of work will be at one of our offices in Brisbane, Copenhagen, or Aalborg (Denmark).

About Travel Operations A/S

TravelOperations takes great pride in being extremely professional and ambitious, and we want to be nothing less than the preferred global ERP partner for companies within the travel industry.

However, you can also expect to work in an employee-focused and employee-driven environment, and TravelOperations is committed to investing in our employees to ensure everyday growth.

TravelOperations has been involved in projects all around the world – from Greenland to Australia and many countries in between. All our clients’ solutions are rooted in deep industry expertise, state-of-the-art technology, and the desire to make a real difference for our customers.

Our clients range from large global travel agencies to airlines and smaller leisure-focused travel agencies.

While each of our customers is unique, they all focus on selling experiences to their customers. We understand that the needs of the travel industry and its customers are constantly changing.

Therefore, our solutions are built to be responsive so that our customers can continually meet their own customers’ demands and remain competitive.

Application and Contact

At Travel Operations A/S, we believe a diverse working environment will provide better problem solutions. Thus, we are encouraging all different genders, generations, cultures, sexual orientations, religions, disabilities, and perspectives to apply for the job.
Send your application by e-mail to HR@traveloperations.com. If you have any questions about this position, please contact our General Manager, Michael Holst Andersen, at mha@traveloperations.com or call him directly to his phone at +45 31 38 38 77.

You are also welcome to look at our Career site to check our culture and values.

Interviews will be held on an ongoing basis. We look forward to your application! You are also welcome to look at our Career site  to check our culture and values.

We look forward to your application.

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We are Travel Industry experts that have developed a solution based on Microsoft Dynamics 365, with added travel-specific functionality to support travel agents in their daily tasks and empower their entire team.

© 2022 Travel Operations A/S.

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