Organize your customer data to understand your customers and deliver tailored messaging that fits every single customer to move them down the funnel.
DELIVER BETTER EXPERIENCES
Every employee have access to all customer data and the insights you need to deliver a personal and highly valued customer experiences at every touch point.
OWN YOUR TRAVELER PROFILES
Your customer and traveler profiles will no longer belong to the booking platform but is stored and maintained within your own CRM system.
Empower Your Marketing Department With Insights
With a cloud based travel CRM you have access to all your data in one place. With genuine insights you are set to create long-lasting customer relationships and deliver a detailed personal experience every single time.
Build Long Lasting Customer Relationships
✓ With insights you can create tailored communications delivered at just the right time to create amazing customer experiences. That means happy customers that keeps returning.
✓ Marketing, sales, service and consultants will always have access to real-time updates on every single customer’s history and preferences.
✓ Determine what content interests your customers and personalize your content by viewing their behavior and keep track of your interactions across digital touchpoints.
Stronger Collaboration Between Marketing, Sales, and Service
✓ With one platform for all customer related information, everyone in marketing, sales and service have access to the same information. You have one version of the truth and can work closely to deliver the ultimate customer experience.
✓ Integration with Microsoft Teams and Outlook supports easy multichannel communication and helps you follow each customer’s interaction with your colleagues.
What Our Customers Are Saying
“Being able to easily create and share impactful and self-explanatory data reports for both internal and external use will naturally help improve corporate communication, resource management, data-driven decision making, but also customer response and insight.”
“What we essentially want is to create the best possible relationship with our customers. We want our customers to feel important, to have the feeling that we know them and understand what they find important while travelling. Now, with the right technology – with Microsoft and TravelOperations – that is just what we can do.”
“I think Dynamics has really given us the additional time to look after our customers. I think it has enhanced our ability to spend a little bit more time with each customer, guaranteeing a better customer experience.”
We are Travel Industry experts that have developed a solution based on Microsoft Dynamics 365, with added travel-specific functionality to support travel agents in their daily tasks and empower their entire team.
© 2022 Travel Operations A/S.