Delivering a personalized travel journey more efficiently

Travel agents are used to managing multiple demands from customers. It’s why the service you provide is so valuable. Customers can rely on you to organize everything for them.

Maybe they’re looking for the best value flight. But, they want it packaged together with onward transport to multiple destinations and staying in their preferred hotels. If you could also just book some interesting excursions, reserve a table at the latest in-demand restaurant and have my favourite flowers and cocktail in my room on arrival, that would be great, thanks.

You can do all that, and more. But, all too often it involves a lot of time consuming manual work, using the GDS and sometimes multiple other online booking tools. Here’s how TravelOperations all-in-one travel management platform can help you provide a personalized customer experience seamlessly and efficiently.

Reduce costs by automating bookings

It doesn’t matter how many channels you use to book services for your customers, they all flow seamlessly into one system. Flights, car hire, hotels – information from all these sources is aggregated into one sales order. This significantly reduces the amount of manual work, which reduces input errors and makes your business more efficient.

Improve customer experience with integrated data

Travel agents and call center teams gather lots of customer data during the booking process. That data is a big competitive advantage. But, only if you leverage it effectively.

Our modern travel technology platform gives you a 360-degree view of your customer. You have all their transaction history and travel preferences at your fingertips in one system. This helps you to personalize customer interactions, create bespoke packages and offers, and set the right tone in your customer communications.

Boost sales by offering new services

One of the reasons Amazon is so successful is that they make it easy to add new sellers to their platform. It’s the same in the travel sector. If you can quickly and easily integrate new providers to your platform, you can offer a wider range of travel options and add-on services to your customers.

In challenging times, all travel companies need to work efficiently. Yet, customers still expect a seamless and personalized experience. By automating and streamlining your processes and using customer data effectively, you can deliver on both.

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We are Travel Industry experts that have developed a solution based on Microsoft Dynamics 365, with added travel-specific functionality to support travel agents in their daily tasks and empower their entire team.

© 2020 Travel Operations A/S.

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